Refund & Replacement Policy

Delivery issues are reviewed against the exact package that was confirmed for the order.

When to contact support

If credentials are missing, malformed or materially different from the confirmed package at delivery, contact support promptly with the order details and affected entries.

What is not automatically a delivery defect

Platform challenges, restrictions, policy enforcement or security prompts that occur after delivery are controlled by the provider and are not automatically treated as a product mismatch.

Review process

We may ask for enough information to verify the affected entries and compare them with the agreed package. Where the issue is confirmed, the remedy may be replacement, partial replacement, store credit or refund depending on the case.